Reviews From Our Customers

July 25, 2016

On July 2, one of my son's very close Sigma Chi brothers from the University of Tennessee drowned in Norris Lake. Needless to say, it was the weekend from hell with his friends. The funeral was July 7, and the next day we left for Washington DC to move my son back to Chattanooga.

On the way to DC, we were in your neck of the woods when my Nissan Altima began to act strangely. After limping into your store, I was met with a very nice and extremely competent individual named Frankie Morris. Needless to say, it was a stressful time and Frankie made it go smoothly. He said he would try to get the problem diagnosed quickly and if not, he would loan us a car to complete our trip, which he did.

As we continued to DC, I received a call from Frankie saying my transmission needed to be replaced or I could trade the car in. I opted for a new transmission since it only had 83,000 miles on it. Throughout the next few days, I would get periodic updates from Frankie. Finally, on July 15, I drove from Chattanooga to your store and exchanged cars.

As you can imagine, this was a very stressful time. Frankie made it as pleasant as possible. I just wanted y'all to know what an excellent employee you have in Frankie. He made a tough situation not so bad.

Posted by: Robert G January 28, 2016

You guys are the best,You've got great associate's and great service.Darryl Collins is one of the nicest guy that I've ever met,very knowledgeable about the vehicle's and very much a gentleman.Everyone that I've met are great!
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Posted by: Robert W January 26, 2016

We had car problems in a snowstorm 300 miles from home and called them to see if they could look at our car to make sure there was no steering problem. They were kind, courteous, efficient and generous toward us. They fit us right into their schedule and checked the car and even sent a mechanic with me to repeat the problem which we did. He was knowledgeable, helpful, and kind also. They put the car up on the lift and inspected it carefully. There was no problem with the suspension or steering which gave me great comfort and his explanation of how the computer sends power to the wheels was very helpful. When we were leaving the dealership, they gave my wife a rose! Nice touch! Small things mean a lot in customer care. Definitely five stars for this service department!!!
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Posted by: Jay W January 26, 2016

Tri-Cities Nissan has never disappointed me in the ten years I have done business with them.
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Posted by: Leigh B January 26, 2016

Everyone has been so helpful at TriCities Nissan. They have provided excellent customer service. I will definitely go back for my next vehicle purchase.
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Posted by: Curtis H January 26, 2016

Great service department.
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Posted by: Andrew R January 26, 2016

Margo is always friendly when you go into the service department. Fast and quick service. Great job.
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Posted by: James M January 26, 2016

Great experience.
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Posted by: Vaughn C January 23, 2016

We visited your dealership and were made welcome . Our salesman was then ready to ask what we were interested in. He followed our wishes in a pleasant,friendly way. We did not feel pressured but he delivered options that met our needs. We selected our preference,did a test drive, and had a pleasant discussion of all questions we had about a purchase. We were pleased with our selection and completely completed the purchase. We have discussed, several times,the pleasant ,low pressure experience. We have been pleased with our vehicle and the service we receive each time we bring it in for service. The waits in your waiting area has been a pleasant experience every visit. Thank for the friendly,comfortable visits you provide for everyone. Our experiences with you will cause us to visit you the next time we want to purchase another car or just get a pleasant service visit for any need with the current car. Thank for being the type dealership most people like to know. Vaughn Chambers and Gina.
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Posted by: Kristie W January 23, 2016

Excellent customer service. Very fast and convenient service. Very friendly staff!
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Posted by: Peggy M January 23, 2016

My service was done timely. Every one with whom I had contact during my visit were super nice. Thank you for your kindness and timely service.
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