July 25, 2016
On July 2, one of my son's very close Sigma Chi brothers from the University of Tennessee drowned in Norris Lake. Needless to say, it was the weekend from hell with his friends. The funeral was July 7, and the next day we left for Washington DC to move my son back to Chattanooga.
On the way to DC, we were in your neck of the woods when my Nissan Altima began to act strangely. After limping into your store, I was met with a very nice and extremely competent individual named Frankie Morris. Needless to say, it was a stressful time and Frankie made it go smoothly. He said he would try to get the problem diagnosed quickly and if not, he would loan us a car to complete our trip, which he did.
As we continued to DC, I received a call from Frankie saying my transmission needed to be replaced or I could trade the car in. I opted for a new transmission since it only had 83,000 miles on it. Throughout the next few days, I would get periodic updates from Frankie. Finally, on July 15, I drove from Chattanooga to your store and exchanged cars.
As you can imagine, this was a very stressful time. Frankie made it as pleasant as possible. I just wanted y'all to know what an excellent employee you have in Frankie. He made a tough situation not so bad.